The only laptop I bought from them used to thermal throttle in a 16℃ Air Conditioned room, despite being on a raised platform. They sold that in a country where 30℃ is considered normal. And this was a “Gaming” laptop.
Classic example of putting high TDP components in a low TDP box.
Then the customer support, to which I started my mail with something similar to, “I am not looking for Warranty”, they just went ahead and kept on explaining why they can’t provide warranty.
Another example of people not caring what you are saying.[1]
But granted, I didn’t buy TUF etc.
When I was out to buy a GPU, I went with MSI instead of ASUS, because the pictures made me realise, they were not cooling the VRAM.
When I thought of buying an ASUS Wi-Fi router, I considered whether I really wanted to trust them with something like that, considering routers usually do not have active cooling. 10 years down the line, I haven’t bought a new router and realised I never really needed it. Money saved.
digression: this also seems why it makes sense to companies to consider using AI customer support. Because there standards are so low as to not require a consistent conversation ↩︎
The only laptop I bought from them used to thermal throttle in a 16℃ Air Conditioned room, despite being on a raised platform. They sold that in a country where 30℃ is considered normal. And this was a “Gaming” laptop. Classic example of putting high TDP components in a low TDP box.
Then the customer support, to which I started my mail with something similar to, “I am not looking for Warranty”, they just went ahead and kept on explaining why they can’t provide warranty. Another example of people not caring what you are saying.[1]
But granted, I didn’t buy TUF etc.
When I was out to buy a GPU, I went with MSI instead of ASUS, because the pictures made me realise, they were not cooling the VRAM.
When I thought of buying an ASUS Wi-Fi router, I considered whether I really wanted to trust them with something like that, considering routers usually do not have active cooling. 10 years down the line, I haven’t bought a new router and realised I never really needed it. Money saved.
digression: this also seems why it makes sense to companies to consider using AI customer support. Because there standards are so low as to not require a consistent conversation ↩︎